Job Description

AT&T Brand Customer Associate - Launch Point, Knoxville, TN

At Launch Point in Knoxville, we do more than just represent AT&T—we help create meaningful connections that make a lasting impact on customers' lives. As an AT&T Sales Agent, you'll be an integral part of our dynamic team, dedicated to enhancing the customer experience by offering solutions that truly make a difference. From the latest wireless devices and high-speed internet to a range of entertainment options, you’ll play a key role in providing services that improve everyday life.

In this role, you’ll interact with customers directly, listen actively to their needs, and recommend customized solutions. Your ability to build relationships and understand individual preferences will be essential in delivering exceptional service. If you're motivated, passionate about connecting with people, and eager to help others, we’d love for you to join our AT&T Sales Agent team!

Responsibilities:

• Engage with customers to understand their needs and offer personalized sales solutions.
• Collaborate with sales and customer service teams to match customers with the best plans, upgrades, and promotions.
• Stay informed on the latest AT&T products and services by working closely with senior sales members and following company guidelines.
• Contribute to sales strategies, share customer insights, and help maintain our reputation as a top telecommunications provider.
• Deliver outstanding customer support, ensuring every interaction is positive, and follow up when necessary to provide complete resolutions.

Qualifications:

• Strong Communicator – Ability to listen, empathize, and connect with customers in a way that builds trust.
• Sales-Driven – Enjoys setting and achieving goals while helping customers find the best solutions.
• Tech-Savvy – Keeps up to date with the latest technology trends and confidently discusses products and services.
• Team Player – Thrives in a collaborative environment, supporting and learning from colleagues.
• Customer-Focused – Committed to delivering a seamless, positive experience in every interaction.

Join us at Launch Point in Knoxville and become a key part of a team that’s making a real impact in the telecommunications industry!

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