Job Description

Commercial Lines Account Manager

Middleton, MA | Hybrid (WFH 1 Day per Week)

$65,000–$85,000 + Excellent Benefits

Are you a Commercial Lines Account Manager looking to join a highly respected, established independent agency where people truly come first? We’re partnering with a privately held insurance agency that has been serving the community since 1903. With a rich history, beautiful office space in Middleton, MA, and a team-focused culture, this is an opportunity to join a company that values its employees as much as its clients.

About the Role:

As a Commercial Lines Account Manager, you'll manage a generalist middle-market book of business, with average premiums around $50,000 and some as high as $200,000. This is a "soup to nuts" role where you’ll handle every aspect of the client relationship from quoting and marketing to binding, coverage review, renewals, and servicing. The agency uses AMS360, and Account Managers are empowered to take full ownership of their accounts.

Key Responsibilities:

• Manage a diverse book of middle-market commercial accounts across multiple industries
• Provide full-service account management including quoting, coverage review, gap analysis, marketing, and policy issuance
• Build and maintain strong relationships with clients, underwriters, and carriers
• Proactively manage renewals, endorsements, audits, and certificates of insurance
• Identify and address potential coverage gaps and present appropriate solutions
• Utilize AMS360 and other agency tools to maintain accurate records and workflow
• Collaborate closely with Producers and team members to ensure excellent client service

Qualifications:

• Minimum of 3 years of Commercial Lines Account Management experience (5 or more years preferred)
• Strong working knowledge of insurance coverages, carriers, and markets
• Proficiency with AMS360 is strongly preferred
• Proven ability to manage accounts independently from start to finish
• Excellent communication, organizational, and client-service skills
• Active Massachusetts P&C license required

Why Join This Agency:

• A legacy of excellence, proudly serving clients since 1903
• Employee-focused culture with strong values and leadership
• Beautiful office in Middleton, MA with the flexibility to work from home one day per week
• Competitive salary range of $65,000 to $85,000 depending on experience
• Comprehensive medical benefits and 401K with up to 3 percent match
• Supportive environment that invests in your growth and success

If you're ready to take the next step in your insurance career with a team that values your expertise and gives you room to thrive, we’d love to connect with you.

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