Job Description

Summary

Hotel Daphne will be opening in late 2025 in the Heart of Houston Heights

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Summary:

The Director of Sales position is the head of the sales & events department along with having the responsibility for sourcing business to meet personal, hotel and team budgeted goals. The ideal candidate will successfully meet all established individual and team sales quotas while consistently providing memorable guest experiences. They will be expected to portray the hotel and brand’s values to find the best suited clients and guests.

The successful application must have good communication skills, the ability to resolve conflict, an understanding of hotel & event operations, and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Qualifications

Responsibilities

· Manage the sales & events team to meet all sales, profitability and activity goals

· Achieve individual goals from designated market segments (Corporate + Consortia)

· Put together and execute Sales & Marketing Plan and expense budget

· Recommend and administer policies and procedures to enhance operations

· Work with department managers and corporate staff to develop five year and ten year business plans for the company

· Manage sales & events team to produce and attend special sales events, outbound sales efforts, and onsite property tours. Attends local networking events as representation for the brand and hotel.

· Recruit, train, supervise and evaluate department staff

· Qualifies prospective leads, creates tailored proposals and responds in a timely manner to RFPs. Identifying customer needs & opportunities to upsell property and maximize revenue.

· Produce accurate monthly sales reports, including the progress of booked business and key account performance. Maintain database of all leads and business opportunities, ensuring follow up and continued relationship growth.

· Seek out new business through market research and conduct sales calls on all accounts, providing appropriate & prompt follow up.

· Leads process to ensure client and guest satisfaction, developing relationships with new clients and existing guests driving customer loyalty and repeat business.

· Stays current on industry trends and seeks creative ways to infiltrate markets / accounts

· Adheres to all departmental policies, service procedures and standards expected

· Performs other tasks or projects as assigned

Qualifications

· Bachelor’s degree in business administration or hospitality management - equivalent combination of education, training and experience may substitute for education requirements

· Five (5) years or more of experience in hotel sales

· Experience in developing Sales & Marketing plans + budgets

· Strong understanding of reporting and analytics

· A proven track record of exceeding sales targets

· Strong communication and interpersonal skills

· Excellent guest relation skills, including guest incident follow up and

· Maintains the ability to multi-task and adapt to changing priorities

· Resourceful problem-solving skills, self-motivated, driven and task oriented

· Holds self and others accountable to consistently maintain high performance standards

· Strong work ethic with a high level of integrity and dedication to the values of the company

· Organized with a proven track record of setting priorities and problem solving while utilizing good judgment and effective decision-making

· Computer knowledge Microsoft Office and office skills required

· Ability to travel as needed

· Strong familiarity with hotel systems such as PMS and POS systems

· Fluency in multiple languages preferred

Education and Experience Requirements

· Bachelor’s Degree Preferred

· High School Diploma or GED

Policy and Service Responsibility

· Must adhere to all hotel/company loss prevention guidelines

Physical Requirements

· Able to perform the essential functions consistent safely and successfully with the ADA, FMLA, and other federal , state and local standards, including meeting quality standards

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards

· Must be able to lift and carry up to 50 lbs

· Must be able to sit, stand, and squat frequently

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