Acara Solutions is seeking an eCommerce Operations Manager to work with our client headquartered in Boston, MA. This position is 100% remote.
Pay: $30 - $50/hour (depending on experience)
Schedule: Monday - Friday 9am - 5pm
Job Type: 6 month contract
Purpose:
Maintain storefront operational health and excellence, owning catalog management, content
publishing, promotions, SKU launches, and escalation management.
Key Responsibilities:
● Manage daily catalog updates, content changes, and product launches.
● Execute promotions setup, coupon codes, QA, and site content updates across Toast
Shop and in-product placements.
● Own escalation processes for order issues, open order management, and site bugs.
● Serve as primary liaison for eCommerce customer support workflows, including returns
and RMA flow optimization.
● Build operational documentation, workflows, and training guides for internal teams.
Job Requirements
Skills/Experience
● 2-6+ years in eCommerce operations, merchandising operations, or digital content
management.
● Deep experience with eCommerce platforms (Magento, Salesforce Commerce Cloud,
Shopify, etc.).
● Excellent attention to detail, process management, and cross-functional coordination
skills.
● Familiarity with customer service escalation flows and returns/RMA best practices a plus.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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