Full Time and Part Time - Live Chat Representative Job at Mosi, Tampa, FL

WVNia3dDR21MZm5FT0tucHFvRnlIUm9u
  • Mosi
  • Tampa, FL

Job Description

Description

We are currently seeking Full Time and Part Time Live Chat Representatives to join Mosi's HR department in Tampa. As a Live Chat Representative, you will play a crucial role in providing excellent customer service and support through online chat. This position is vital to our company as you will be the first point of contact for many customers, ensuring their inquiries are addressed promptly and professionally. You will work on a variety of projects aimed at enhancing customer satisfaction and loyalty, while also contributing to the overall success of Mosi.

As a Live Chat Representative at Mosi, you will engage with customers in real-time, addressing their questions, concerns, and feedback. Your ability to communicate effectively and efficiently will be key in maintaining positive customer relationships. You will be involved in projects focused on improving customer service processes, optimizing response times, and increasing customer engagement. This role requires strong multitasking skills, attention to detail, and a customer-centric approach to problem-solving.

Responsibilities:

  • Respond to customer inquiries and provide accurate information via live chat
  • Assist customers with product selection, orders, billing inquiries, and technical issues
  • Resolve customer complaints in a professional and efficient manner
  • Escalate complex issues to the appropriate department for resolution
  • Identify and report common customer inquiries to improve overall service
  • Maintain a high level of professionalism and customer service at all times
  • Collaborate with team members to ensure consistent service delivery
  • Adhere to company policies and procedures regarding customer interactions

Requirements:

  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Customer service experience is a plus
  • Proficiency in typing and using chat software
  • Ability to work well independently and as part of a team
  • Basic knowledge of HR processes and procedures
  • Flexibility to work Full Time or Part Time hours

Job Tags

Full time, Part time,

Similar Jobs

Luxury Bath Technologies

Event Promoter Job at Luxury Bath Technologies

 ...Event Promoter We are a growing company in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are seeking Event Promoters for our Denver... 

SOS International LLC

Systems Administrator Job at SOS International LLC

Overview: SOSi is currently seeking a Systems Administrator to join our team in Fort Meade, MD. Responsibilities: Perform systems administration...  ...MS Windows and VMware environments. Experience with Remote Desktop Services. Experience with PowerShell scripting... 

Taco Bell

Restaurant General Manager Job at Taco Bell

 ...You're in the right place! Hospitality Restaurant Group is a large and GROWING company in the Quick Service Restaurant Industry(Taco Bell). We are fast-paced, collaborative, fun and our goal is to Provide an excellent opportunity to grow with a world-class operation with... 

Waste Management

CDL - B Truck Driver Residential - $2,500 Sign-On Bonus! - 21005617 Job at Waste Management

 ...Summary Class - B Residential Drivers operate heavy-duty trucks and are responsible for the...  ...job. A. Education and Experience Education: Not Required Experience...  ...air-brake endorsement. No CDL driving experience required. Comprehensive... 

Pismo

Senior Technical Writer Job at Pismo

 ...Description As a Senior Technical Writer on the Customer and Developer Experience...  ...internal knowledge-sharing. This is a remote position. A remote position does not require...  ...upon the needs of the department. Travel Requirements: This position requires travel...